Privacy Policy

This Privacy Policy explains how Cleobetra Casino may collect, use, store and protect information relating to players who access or use the website and its services. We aim to handle personal information responsibly, transparently and only for legitimate business, legal and operational purposes. By using the website, you acknowledge that information may be handled as described below. This policy should be read together with the website’s Terms and Conditions and any other notices provided during registration or when particular services are used.

Cleobetra Casino operates under a licence issued by the Anjouan Gaming Board, reference number ALSI-152406028-FI2, and employs random number generation for all games of chance alongside KYC verification before withdrawal.

Information we may collect

The information handled by an online casino will depend on how you use the website, the services you request and the information needed to meet operational and legal requirements. Cleobetra Casino may collect information supplied directly by you, information created through your activity on the website and information received from service providers that assist with verification, payments, security or technical operations.

Account and identification details

When you create or use an account, we may handle details such as your name, date of birth, residential address, contact details, username, account credentials, language preferences and other registration information. We may also handle information about your responsible gaming choices, account settings, communications and requests made to customer support.

Verification information

To confirm identity, age, eligibility and account ownership, we may request or receive verification information. This can include copies or details from identity documents, proof of address, information about the source or use of funds where appropriate, and records of checks carried out to prevent fraud, money laundering, impersonation and other unlawful activity. We only ask for information that is reasonably relevant to the checks being performed.

Payment and transaction records

We may handle records relating to deposits, withdrawals, wagers, winnings, account balances, refunds and other transactions. Payment providers may process card, bank or other payment details on our behalf. Where possible, payment information is handled through secure payment services, and we may receive confirmation, reference numbers, status information and limited payment details rather than full financial credentials.

Technical, device and usage information

When you visit or use the website, technical information may be recorded. This can include your IP address, device type, operating system, browser type, language, approximate location, login information, pages viewed, time and date of visits, referring website, session activity and information about errors or performance. We may also handle information about how you interact with emails, website features and account messages.

Support and communication records

If you contact us, we may keep records of your questions, account-related requests, complaints, identity checks and communications. These records help us respond consistently, investigate issues, improve support and maintain an accurate history of important account activity.

How we use information

Personal information is used for purposes connected with operating the website, providing gambling services, protecting players and meeting applicable obligations. We seek to use information fairly and in a way that is reasonably expected in the context in which it was collected.

To create, administer and secure your account, including authentication, account recovery and access management.
To process deposits, withdrawals, wagers, winnings, refunds and other account transactions.
To verify identity, age, eligibility and ownership of an account before or during the provision of services.
To carry out anti-fraud, security, risk and financial crime checks and to identify unusual or suspicious activity.
To provide customer support, investigate complaints, resolve disputes and communicate about your account or requested services.
To maintain, test, personalise and improve website features, systems, content and user experience.
To send service messages, including security notices, verification requests, transaction updates and important changes to the website or terms.
To send marketing communications where permitted and where you have provided the required permission or otherwise have a lawful basis to receive them.
To meet legal, regulatory, tax, accounting, court, law enforcement and other official requirements that apply to the service.
To establish, exercise or defend legal rights, protect the website and users, and prevent misuse of the service.

Where information is used for marketing, you can choose to stop receiving promotional communications. Stopping marketing messages will not normally prevent us from sending important service, security or account-related notices. We may also use aggregated or de-identified information for reporting, analytics, fraud prevention and service improvement where it cannot reasonably be used to identify you.

Sharing information

Information may be shared with trusted service providers that support website hosting, identity and age verification, payment processing, customer support, security, analytics, communications and technical maintenance. These providers are expected to handle information only for authorised purposes and to apply appropriate safeguards. Information may also be disclosed where necessary to comply with a valid legal or official request, protect rights and safety, investigate suspected wrongdoing or support a business transfer. We do not treat player information as something to sell indiscriminately.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, support security, understand website usage and improve performance. Some cookies may be placed by service providers that help operate particular website features. Cookies can assist with login functions, fraud prevention, analytics and relevant communications, depending on the settings and services in use.

You can manage, restrict or delete cookies through your browser settings. If you block or remove certain cookies, some website functions may not work correctly, and you may need to enter preferences or login details again. Browser controls do not always remove all types of similar technology, so additional choices may be presented when you visit the website.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication procedures, secure communications, monitoring, staff training and restrictions on who can view information. No website, online service or method of transmission can be guaranteed to be completely secure. You should keep account credentials private, use a secure device and notify support if you believe your account has been accessed improperly.

Storage and retention

Information may be stored electronically or in other secure records and may be handled in locations used by our service providers. Where information is transferred or accessed across borders, appropriate steps are intended to be taken to protect it. We keep information for as long as it is reasonably required for the purposes described in this policy, including account administration, security, dispute handling and service improvement.

Closing an account does not necessarily result in the immediate deletion of every record. Some account, identity, payment, transaction, security or communication records must be kept for a period required by law, or may need to be retained to establish, exercise or defend legal rights. When information is no longer required, it may be securely deleted, anonymised or disposed of in accordance with applicable procedures.

Your privacy choices and rights

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion where retention is not required, and withdrawing consent to marketing communications. You may also be able to object to or request limits on certain uses, or ask for information in a commonly usable format where applicable.

How to make a request

To exercise your data rights, contact support@cleobetra-casino.best and explain what you are requesting. You can use this address to ask for access to your data, correction of inaccurate information, deletion of data where appropriate, or withdrawal of consent to marketing. Please provide enough information for us to understand and process the request. We may need to verify your identity or account ownership before disclosing, changing or deleting information, especially where the request concerns sensitive account or transaction records.

A request to delete information may not apply to records that we are required to retain, need for security, or must keep to resolve a dispute or meet legal obligations. Similarly, withdrawing marketing consent will not affect processing that is necessary to operate your account, complete transactions, conduct verification or send essential service communications. If a request cannot be fully completed, we will aim to explain the relevant reason.

Children and account accuracy

The services are intended for eligible adults. We do not knowingly seek to collect information from people who are not permitted to use online gambling services. If you believe information has been submitted by an ineligible person, please contact support@cleobetra-casino.best so the matter can be reviewed. Players should keep account information accurate and tell us promptly if important details change.

Changes to this policy

This Privacy Policy may be updated when our services, technologies, privacy practices or legal requirements change. The updated version will be made available on the website and will apply from the stated or implied effective date. We encourage players to review this page from time to time. If a change is significant, we may provide an additional notice through the website or an account communication where appropriate.