Betting Rules

These Betting Rules explain the general conditions that apply when you use Cleobetra Casino to place bets or play wagering games. Please read them carefully before using the site. By opening an account, placing a bet or using any betting service, you acknowledge that you understand and accept these rules together with the applicable Terms and Conditions, Privacy Policy and Responsible Gambling information.

Cleobetra Casino operates under a licence issued by the Anjouan Gaming Board, reference number ALSI-152406028-FI2, and employs random number generation for all games of chance alongside KYC verification before withdrawal.

1. General betting conditions

Cleobetra Casino provides online wagering services subject to applicable Australian laws, regulatory requirements and the site rules displayed at the time of use. These rules apply to bets placed through the approved website, mobile site or any other official betting interface made available by Cleobetra Casino. If a particular game, market or promotion has additional conditions, those conditions will also apply.

You must be legally permitted to use online gambling services in your location. You are responsible for checking that gambling is lawful where you are located and for complying with any restrictions that apply to you. You must not access or use the service from a location where online gambling is prohibited or restricted. Cleobetra Casino may limit, suspend or refuse access where it considers this necessary to meet legal, security or operational obligations.

Only one personal account is generally permitted unless Cleobetra Casino expressly approves otherwise. Accounts must be opened and used by the named account holder. You must provide accurate, current and complete information and keep that information updated. You must not open an account for another person, allow another person to use your account, sell or transfer your account, or use payment details that belong to someone else.

You must meet the minimum legal age requirement that applies to the service and your location.
You are responsible for keeping your username, password and account access details confidential.
You must notify Cleobetra Casino promptly if you believe your account has been accessed without permission.
You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
You must not use software, devices or methods intended to manipulate games, bets, results or account functions.

Cleobetra Casino may conduct identity, age, payment, source-of-funds or other verification checks. You may be asked to provide documents or information before placing bets, withdrawing funds or continuing to use the service. An account or transaction may be restricted while checks are completed. Providing false, misleading, altered or incomplete information may result in account action and the cancellation of affected bets where permitted.

2. Placing and accepting bets

Before confirming a bet, check the selection, odds or game information, stake and potential return shown on the confirmation screen. A bet is normally considered placed when it has been accepted by the system and a confirmation is displayed or recorded in your account. A bet that remains pending has not necessarily been accepted. You should review your account history and retain any confirmation details for your records.

Cleobetra Casino may accept, reject, suspend or limit a bet or market at its discretion, subject to applicable law. This may occur because of technical issues, trading or pricing errors, unusual activity, market suspension, account restrictions, verification requirements or other operational reasons. The availability of a market or display of odds does not guarantee that a bet will be accepted.

You are responsible for checking your bet before submission. Once accepted, a bet generally cannot be changed, cancelled or withdrawn unless a specific feature or rule allows it. If a cash-out, cancellation or similar feature is offered, it may be unavailable at certain times and is not guaranteed. A request may fail if the relevant market changes, closes or experiences a technical interruption before the request is processed.

Odds, stakes and displayed information

Odds, lines, game information and potential returns may change before a bet is accepted. The terms shown at the time of acceptance normally determine the bet, subject to these rules and any applicable event or game rules. Stakes may be subject to minimums, maximums or other limits displayed on the site. Different limits may apply to different products, markets, accounts or transactions.

If an obvious pricing, settlement or display error occurs, Cleobetra Casino may correct the error and review affected bets in accordance with the applicable rules. Where a bet was accepted because of an obvious error, the bet may be cancelled, settled using the correct information or otherwise handled as permitted by law. If a correction affects a potential return, the account history or settlement information may be updated.

Do not place a bet if the displayed information appears incomplete, unclear or incorrect.
Do not attempt to exploit a technical fault, pricing error or system weakness.
Do not place bets on behalf of, or in coordination with, another person where this is prohibited.
Do not use automated tools or unauthorised third-party services to access or operate the betting account.

3. Results, settlement and payments

Bets are settled using the official result, outcome or game record applicable to the relevant product. Results may be sourced from the event organiser, an official competition authority, an accepted data provider or the game system. If an event is abandoned, postponed, interrupted, rescheduled or affected by an unusual circumstance, the relevant market rules will determine whether bets stand, are cancelled or are settled in another way.

A result may be amended if the original result was incorrect or later officially changed, where the applicable rules permit a re-settlement. The time at which a result is declared, and not necessarily the time at which an event appears to finish, may determine settlement. You should review the market rules before betting, particularly for competitions or events that may have special settlement conditions.

For games operated through the site, the result generated or recorded by the relevant game system normally determines the outcome. If a game is interrupted by a technical fault, the round may be reviewed using available system records. Cleobetra Casino may void or re-settle an affected round where necessary to correct a malfunction or ensure a fair and accurate outcome.

Balances and withdrawals

Winnings and refunds are credited to the account in accordance with the applicable product rules and account procedures. Withdrawal requests may be subject to identity verification, payment checks, security reviews and any applicable terms. Cleobetra Casino may return funds through an approved payment method and may decline payment methods that cannot be verified or are not permitted.

You must ensure that payment information is accurate and belongs to you. Banks, payment providers or other intermediaries may apply their own processing rules, fees, currency conversions or restrictions. Cleobetra Casino is not responsible for delays or charges caused by an external provider, although reasonable steps may be taken to investigate payment issues.

You should check your account balance, transaction history and bet history regularly. If you notice a missing transaction, an incorrect settlement or an unfamiliar activity, contact Cleobetra Casino through the support channel made available on the website as soon as possible. Do not attempt to resolve a suspected error by placing additional bets.

4. Account integrity, disputes and responsible gambling

Cleobetra Casino may investigate unusual betting patterns, suspected collusion, multiple-account activity, identity concerns, payment irregularities, abusive conduct or other suspected breaches of these rules. During an investigation, access to an account, bets, balances or withdrawals may be restricted where permitted. Any action taken will be handled in accordance with applicable law and the relevant account terms.

If you believe a bet has been accepted, settled or recorded incorrectly, raise the issue through the support channel shown on the website. Include enough information for the matter to be reviewed, such as the account details requested by support, the relevant date, bet or transaction reference and a clear description of the concern. Complaints are reviewed using account records, system logs, market information and other relevant evidence.

You should not gamble with money you need for everyday expenses. Set a budget before you play, decide how much time you are comfortable spending and take regular breaks. Gambling outcomes are based on chance, and past results do not guarantee future results. Never chase losses, borrow money to gamble or continue playing to recover money already lost.

Use any available deposit, spending, loss or session controls that suit your circumstances.
Consider a temporary break or account closure if gambling is becoming difficult to manage.
Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
If you are concerned about another person's gambling, encourage them to seek appropriate help.
Contact Cleobetra Casino through the support options displayed on the website for information about available account controls.

These Betting Rules should be read with the current Terms and Conditions and any specific rules displayed for an individual betting product, event, game or promotion. If there is an inconsistency, the applicable product rule or legal requirement may take priority to the extent of that inconsistency. Cleobetra Casino may update these rules from time to time. The version published on the website at the time of use will generally apply, subject to any notice or transition requirements.