Welcome Package
150% up to $2,000 + 200 spins on first deposit
- Wagering
- 35× (deposit + bonus)
- Max Bet
- $7.50
- Min Deposit
- $30
- Expiry
- 10 days
Cleobetra Casino VIP Program: Levels and Rewards
How the Cleobetra VIP Program works
Cleobetra Casino uses a five-level VIP structure. Your status is reviewed every 90 days, and it can drop if your play is not maintained. The exact play volume needed to move between levels is not set out here, so it’s best to treat VIP status as something that develops through regular casino activity rather than a target you can reach with one fixed deposit.
The practical benefits become more noticeable at the higher levels. These include personalised promotions, improved withdrawal limits and cashback from Level 3. Higher levels may also include access to a personal VIP manager. The VIP programme sits alongside the standard account experience, so you can still use your account normally while your status is reviewed.
- There are five VIP levels in total.
- Status is reviewed every 90 days.
- Status may drop when play is not maintained.
- Weekly cashback starts at VIP Level 3 for standard casino games.
- Withdrawal limits increase from Level 1 to Level 5.
- Personalised promotions are available at Level 3 and above.
- A personal VIP manager is available at higher levels.
VIP levels and what each one gives you
The five levels are not identical. Level 1 provides the starting VIP benefits, while Levels 3, 4 and 5 add weekly cashback rates and higher caps. The table below keeps the main differences in one place.
| Level | Main benefits | Weekly cashback | Withdrawal limits |
|---|---|---|---|
| VIP Level 1 | 24/7 live chat access | Not available | $800 per day; $10,500 per month |
| VIP Level 2 | Higher VIP standing | AU weekly cashback is not available at this level | Not stated |
| VIP Level 3 | Personalised offers | 5% up to $1,500 | Not stated |
| VIP Level 4 | Higher-tier VIP benefits | 10% up to $3,000 | Not stated |
| VIP Level 5 | Personalised promotions and higher limits | 15% up to $4,500 | $2,500 per day; $35,000 per month |
The Level 2 information includes a New Zealand cashback figure, so it does not form part of the Australian cashback structure. For Australian players, the clearly stated weekly cashback levels begin at Level 3.
Level 1 still has a useful service benefit: 24/7 live chat access. At the other end, Level 5 has the strongest published withdrawal limits. That means a higher status can matter more if you regularly request larger payouts, although the normal withdrawal rules still apply.
VIP cashback: how the tiered rates apply
Weekly cashback for VIP members applies to standard casino games and starts at Level 3. Level 3 offers 5% up to $1,500, Level 4 offers 10% up to $3,000, and Level 5 offers 15% up to $4,500. The cashback has a 1x wagering requirement.
| VIP level | Rate | Maximum amount | Wagering |
|---|---|---|---|
| Level 3 | 5% | Up to $1,500 | 1x |
| Level 4 | 10% | Up to $3,000 | 1x |
| Level 5 | 15% | Up to $4,500 | 1x |
A simple example helps. If an eligible Level 3 calculation produced $100 in cashback, the 1x requirement would mean wagering that $100 once before withdrawal. The percentage and cap depend on your VIP level, and this benefit is for standard casino games rather than a general payment on every type of play.
Withdrawal limits from Level 1 to Level 5
The published Australian withdrawal limits are different at the two ends of the VIP scale. VIP Level 1 allows withdrawals of up to $800 per day and $10,500 per month. VIP Level 5 increases this to $2,500 per day and $35,000 per month.
| Status | Daily limit | Monthly limit |
|---|---|---|
| VIP Level 1 | $800 | $10,500 |
| VIP Level 5 | $2,500 | $35,000 |
For example, a VIP Level 1 player requesting $1,000 in one day would be above the published daily limit. At VIP Level 5, the same amount sits below the daily cap. The monthly limit matters too, so keep both figures in mind when planning several withdrawals.
There can be up to three pending withdrawal requests at one time. Withdrawal processing runs Monday to Friday from 06:00 to 17:00 GMT, while weekend requests wait until Monday. Processing can take up to three business days, and bank transfers add another three to five days after processing.
How to keep your VIP account in order
The easiest way to avoid surprises is to keep your account information current and understand the timing around status reviews. VIP standing is reviewed every 90 days, so a level is not necessarily permanent.
- Use accurate account detailsRegistration requires your email, password, full name, date of birth, gender, address, phone number and preferred currency. Use details that match your verification documents.
- Complete KYC before you need a payoutVerification can take 24-48 hours according to the Help Centre, while the terms allow up to 10 days. Starting early can make the withdrawal process easier.
- Check your current VIP levelLook at the account area and confirm which benefits apply to your present level. This is especially useful before relying on a cashback rate or withdrawal limit.
- Track the 90-day review cycleYour status can fall if play is not maintained. Treat the review cycle as a reminder to check your level, not as a reason to play beyond your budget.
- Ask support about account questionsLive chat is available 24/7, and email support is also available. The Help Centre contains more than 80 articles covering areas such as payouts and verification.
You can use the account area for ordinary account access and Login tasks, while support can help with questions about VIP status. Cleobetra in Australia also provides self-exclusion through support if you decide you want to take a break.
What VIP status does not change
VIP benefits sit on top of the casino’s normal rules. A higher level does not remove the requirement to play through a deposit at least once before withdrawing. If that requirement is not met, winnings may be voided and a 10% fee, with a minimum of $0.75, may be deducted from the last deposit.
KYC remains necessary, and the maximum number of pending withdrawal requests remains three. An inactive account fee of $10 also applies. There is no cap on total winnings, but payment processing, verification and the applicable VIP withdrawal limits still shape how quickly funds can be requested.
The same sensible approach applies to promotional play. Bonuses can have their own wagering terms, expiry dates and maximum bet rules, so check the conditions before activating them. VIP status does not make those terms disappear.
FAQ
VIP Program questions
How many VIP levels does Cleobetra Casino have?
There are five VIP levels. The programme starts at Level 1 and runs through to Level 5.
When does VIP cashback start for Australian players?
Weekly cashback starts at VIP Level 3 for standard casino games. Level 3 offers 5% up to $1,500, Level 4 offers 10% up to $3,000, and Level 5 offers 15% up to $4,500.
What is the VIP Level 1 withdrawal limit?
VIP Level 1 has a withdrawal limit of $800 per day and $10,500 per month.
What is the VIP Level 5 withdrawal limit?
VIP Level 5 allows withdrawals of up to $2,500 per day and $35,000 per month.
How often is VIP status reviewed?
VIP status is reviewed every 90 days. It can drop if play is not maintained.
Does VIP status include personalised offers?
Personalised offers are available from VIP Level 3. Higher levels can also include personalised promotions and access to a personal VIP manager.
Can I have several withdrawals pending at once?
Yes. A maximum of three withdrawal requests can be pending at the same time.
Do VIP players still need to complete KYC?
Yes. Withdrawals remain locked until KYC verification clears, regardless of VIP level.