Cleobetra Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Cleobetra Casino. Please read them carefully before registering, depositing funds or playing. By using the website, you confirm that you understand and accept these terms, together with any additional terms shown for particular products, promotions or services.

Cleobetra Casino operates under a licence issued by the Anjouan Gaming Board, reference number ALSI-152406028-FI2, and employs random number generation for all games of chance alongside KYC verification before withdrawal.

1. General terms and acceptance

These Terms & Conditions apply to the Cleobetra Casino website, related services and any account opened or used through the website. They are intended for players in Australia and should be read together with the website’s privacy information, responsible gambling materials and any rules or instructions displayed within a game, promotion or payment area. If there is a conflict between these general terms and specific terms displayed for a service, the specific terms may apply to that service.

You accept these terms when you create an account, access the website or use any of the available services. If you do not agree with them, you must not use the website. Cleobetra Casino may update these terms from time to time. Changes may be published on the website and may apply from the stated effective date. You should check this page regularly. Continued use after an update means that you accept the revised terms.

You are responsible for accessing the website lawfully and for ensuring that gambling is permitted in the place where you are located. You must not use the website if doing so would breach any applicable law, restriction or direction. Access may be unavailable in some locations or to some users, and Cleobetra Casino may restrict, suspend or refuse access where required for legal, security, operational or responsible gambling reasons.

Eligibility and account registration

You must meet the minimum legal age that applies to online gambling in your location.
You must provide accurate, current and complete information when registering and whenever information is requested for account checks.
You may only create and use an account for yourself, unless an authorised process expressly provides otherwise.
You must keep your login details confidential and notify Cleobetra Casino promptly if you believe your account has been accessed without permission.
You must not sell, transfer, share, rent or otherwise allow another person to use your account.
You must not create accounts for the purpose of avoiding restrictions, account controls, identity checks or responsible gambling measures.

You remain responsible for activity carried out through your account unless you have taken reasonable steps to protect your login details and have reported suspected unauthorised access. Cleobetra Casino may ask for information or documents to verify your identity, age, location, source of funds or the ownership of a payment method. An account may be limited while checks are completed.

2. Deposits, withdrawals and account funds

Available payment methods, minimum and maximum transaction values, processing requirements and other payment information will be shown on the website or during the relevant transaction. You should only use a payment method that belongs to you or that you are authorised to use. Payments made using another person’s card, account or financial instrument may be rejected, reversed or subject to additional checks.

You are responsible for ensuring that deposits are made deliberately and for an amount you can afford to lose. Deposits must not be used to test a payment method, conceal the source of funds or support unlawful activity. Cleobetra Casino may delay, refuse or return a transaction where it is unable to confirm the payment, identify the account holder or meet applicable legal and security requirements.

Withdrawals may be subject to account verification, payment-method checks, fraud-prevention controls and any terms displayed for the relevant service. Cleobetra Casino may request information before processing a withdrawal. Funds may be returned to the original payment method where practical, or handled through another available method. Processing times can vary because of checks, payment providers, weekends, public holidays and other factors.

You should review all transaction details before confirming a deposit, withdrawal or other payment instruction. If you notice an error, contact the available support channel as soon as possible. Cleobetra Casino may correct obvious administrative, technical or payment errors. Where a balance or transaction has been credited incorrectly, the correction may include removing the incorrectly credited amount.

Verification, fraud and prohibited conduct

Cleobetra Casino may monitor account activity to protect players, the website and payment systems. This can include checks relating to identity, duplicate accounts, unusual play, collusion, fraud, money laundering, chargebacks, payment misuse and other prohibited conduct. You must cooperate with reasonable requests for information and must not provide documents that are false, altered, misleading or belonging to another person.

If an account is associated with suspected fraud, unlawful activity, abuse of a service or a breach of these terms, Cleobetra Casino may suspend the account, restrict transactions, cancel affected activity or take other appropriate action. Where required, information may be shared with relevant payment providers, service providers or authorities. Any decision will be handled in accordance with applicable law and relevant internal procedures.

3. Games, promotions and website use

Each game may have its own rules, features, betting options and technical requirements. You should read the displayed game information before playing. Results are determined by the game’s approved or otherwise applicable technical process, and the outcome of a completed game cannot normally be changed because of a player’s misunderstanding, interruption or change of mind. If a technical problem affects a game or transaction, Cleobetra Casino may pause the service and review the affected activity.

Promotions, bonuses, free-play offers and other incentives are subject to their own promotional terms. Those terms may include eligibility rules, time limits, wagering or playthrough requirements, game restrictions, deposit conditions, maximum values and withdrawal conditions. You should read the applicable promotional terms before opting in or using an offer. Unless expressly stated otherwise, a promotion cannot be combined with another offer.

Cleobetra Casino may amend, suspend or withdraw a promotion where this is necessary because of a technical issue, misuse, suspected abuse, legal requirement or other reasonable operational reason. A promotion may be withdrawn from an account if it was awarded in error or obtained through conduct that breaches the relevant terms. Any remaining balance will be handled in accordance with the applicable rules and law.

Acceptable use

Do not interfere with the website, games, servers, networks or security measures.
Do not use automated software, bots, scripts, data-mining tools or other systems to access or interact with the services unless expressly authorised.
Do not introduce malicious code, attempt unauthorised access or test vulnerabilities without permission.
Do not misuse support functions, payment systems, promotions or account controls.
Do not copy, reproduce, modify, distribute or commercially exploit website content without permission.
Do not use the website to harass, threaten, impersonate, defraud or harm another person.

Website content is provided for general information and may change without notice. Cleobetra Casino aims to keep information accurate, but does not guarantee that every page, feature or service will always be available, complete, current or free from errors. Links to third-party websites or services may be provided for convenience. Cleobetra Casino is not responsible for the content, security or availability of an external service.

4. Responsible gambling, suspension and liability

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose and set personal limits before you begin. Cleobetra Casino may provide tools or information that can help you manage your play, such as deposit controls, time reminders, activity information, cooling-off options or self-exclusion processes. Availability and operation of these tools will be described on the website.

You must not gamble when impaired, under pressure or in an emotional state that may affect your judgement. Do not chase losses, borrow money to gamble or allow another person to use your account. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek independent support from an appropriate Australian gambling-help service or health professional.

Cleobetra Casino may suspend, close or restrict an account where there is a breach of these terms, a legal or regulatory concern, a security risk, a responsible gambling concern, prolonged inactivity or another valid operational reason. You may also request account closure or a break from gambling through the available account or support process. Account closure does not remove obligations that arose before closure, including obligations relating to transactions, verification or prohibited conduct.

Disclaimers and limitations

To the extent permitted by law, Cleobetra Casino is not responsible for loss caused by events outside its reasonable control, including telecommunications failures, internet disruption, device problems, payment-provider issues, cyber incidents, power outages, software faults or interruptions to third-party services. Nothing in these terms excludes or limits a right, guarantee or remedy that cannot lawfully be excluded or limited under Australian law.

You are responsible for your device, internet connection, account security and any costs charged by your internet, mobile, payment or other service provider. If part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Questions and applicable rules

If you have a question about these terms, your account, a transaction or a game, use the support options made available on the Cleobetra Casino website. Please provide enough information for the matter to be reviewed, without sending passwords or unnecessary sensitive information. These terms are intended to operate with applicable Australian laws and any mandatory consumer protections. Where a specific legal rule applies to your circumstances, that rule will prevail to the extent required.